Case Manager Resources

Community Living Alternatives (CLA) partners with case managers to provide individualized residential and day supports for adults with intellectual and developmental disabilities across the Denver metro area. We work collaboratively with case managers, families, and support teams to support continuity of care, clear communication, and person-centered planning.
 

What Case Managers Appreciate

  • Consistent Program Manager communication
  • Proactive transition planning
  • Responsiveness during changes in needs
  • Relationship-based supports, not just compliance

CLA Provider Profile

PDF
An at-a-glance overview of Community Living Alternatives, including programs, person-centered support model, and key information for case managers.
 
  • Founded: 1979
  • Population Served: Adults with I/DD
  • Services: Host Home, Family Caregiver, CLASS Day Program
  • Clinical Support: In-house Nursing
  • Service Area: Metro Denver
  • Waivers: DD, SLS, CHRP (18-21)
  • Model: Nonprofit
  • Availability: 24/7 On-Call
  • Approach: Person-Centered

Download "CLA Provider Profile"

CLA Programs at a Glance

Residential Supports: CLA offers two residential service models to meet different individual and family needs:
 
  • Host Home
    Individuals live in a private home with a trained provider offering daily supports in a family-style setting.
  • Family Caregiver
    Eligible family members receive support and compensation to provide care within the family home.

Both models emphasize relationship-based care, coordination with case managers, and individualized planning.

CLASS Day Program
The CLASS Day Program supports adults through:
  • Skill-building and individualized activities
  • Social connection and peer relationships
  • Community outings and engagement
  • Flexible scheduling based on individual goals

Impact Report

PDF
CLA’s annual Impact Report provides a high-level overview of programs, participation, and outcomes across residential and day services. Case managers may find this resource helpful for understanding scope, trends, and program development over time.
 
  • 35 people supported in Residential
  • 21 participants CLASS Day Program

Download "CLA FY2025 Impact Report"

Testimonials

Feedback from individuals receiving services, guardians, and providers consistently highlights:

Strong relationships between staff and individuals
Responsiveness and proactive communication
Support during transitions and changing needs
A focus on person-centered planning and quality of life
Southlands color me mine
"I feel happy when I am at CLASS."
— Day Program Participant
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"My Program Manager follows up with me when I ask for help and/or when I need something."
— 100% Residential Participants
Tony
"Over the years CLA has been instrumental in providing Tony with opportunities to grow and excellent staff that have helped facilitate such a positive outcome for him. We could not have done it without them."
— Lynnelle Z., Relative

Satisfaction Survey Results

CLA conducts annual satisfaction surveys with individuals receiving services, guardians, and residential providers. These reports summarize response trends and quality indicators.

Feedback from individuals receiving services, guardians, and providers consistently highlights:
  • Strong relationships between staff and individuals
  • Responsiveness and proactive communication
  • Support during transitions and changing needs
  • A focus on person-centered planning and quality of life
 
Class survey results (2)

Day Program Participants

Reported strong experiences with friendships, activities, and skill-building, with some wanting to attend more often.
Download
Residential survey results (8).pdf (2)

Residential Participants

Shared overwhelmingly positive feelings about their homes and relationships — using words like happy, good, comfortable, and wonderful — and expressed interest in additional outings and activities.
Download
Guardian survey results (1)

Guardians Satisfaction

Praised staff responsiveness, proactive communication, and support through transitions, with suggestions for expanding activities and continuous communication improvements.
Download
Hhp survey results (1)

HHP Satisfaction

Highlighted strong Program Manager support, communication, and feeling valued, while recommending clearer staff availability updates and strengthened nursing follow-up.
Download

Stories & Voices of the CLA Community

In addition to survey data, case managers may find it helpful to explore stories and testimonials from individuals receiving services, families, board members, and community partners. These stories offer context into daily life at CLA, relationships, and the experiences behind the outcomes reflected in our survey reports.

Includes short videos, written testimonials, and event highlights across residential and day services.
Explore Stories & Testimonials